Frequently Asked Questions

Where can I get my car fixed?

YOU can choose where to obtain an estimate.  There is an anti-steering law in California that makes it illegal for insurance companies to tell you to take it to a shop of their choice

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay Yokums the deductible when you pick up your vehicle. If you aren’t sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

How can I get a rental car?

We offer rental cars, so if you need a rental car, we can help you make the necessary arrangements. We use Enterprise Rent-A-Car.  They offer free pickup at our location.  Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

What is I-Car, What is ASE?

I-CAR Gold Class Certification is a independent third-party certification process that is quite literally the gold standard for collision repair. I-CAR Gold centers are extensively trained in the latest tools and technologies of the trade.

ASE, is short for the National Institute for Automotive Service Excellence. Since 1972 this  non-profit organization has worked to improve the quality of vehicle repair and service by testing and certifying automotive professionals.

Can you match the paint color ?

Today’s modern  finishes incorporate multiple layers of highly specialized paints. Yokums Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

What is a direct repair shop?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

If my frame is damaged is it a total loss?

Nope.. Technology nowadays is great. Most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, will return your vehicle to its original factory specifications.If it is determined that the frame section is bent beyond repair, that section can simply be replaced…. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle.